Frequently Asked Questions
What is broadband internet?
Broadband internet is a high-speed internet connection that is always on and faster than traditional dial-up access.
What is the difference between satellite and broadband internet?
Satellite internet uses satellites to transmit data, while broadband typically uses cable, fiber, or DSL lines. Broadband generally offers lower latency and faster speeds than satellite.
Is OTT included in your broadband plans?
Yes, with our Cable Cutter™ plans, you get access to multiple OTT platforms like Prime Video, Sony Liv, JioCinema, and more at no extra cost.
Do I need a smart TV to watch OTT apps?
While a smart TV offers convenience, you can also stream OTT apps on your phone, tablet, laptop, or via streaming devices like Fire TV Stick or Chromecast.
Can I upgrade or downgrade my internet plan?
Yes, you can change your plan anytime by contacting our support team or visiting our portal.
What speed is recommended for streaming?
For HD streaming, at least 10 Mbps is recommended. For 4K, 25 Mbps or higher ensures smooth playback.
Can I use my internet connection on multiple devices?
Absolutely! Our connections support multiple devices simultaneously, making it perfect for families or shared spaces.
What should I do if my internet goes down?
Please restart your modem/router. If the issue persists, contact our 24/7 customer support for assistance.
Is there any installation charge?
We offer free installation with most annual plans. Check our current offers or contact support for details.